There is a version of AI adoption that goes well and a version that does not, and the difference
is usually established long before any model is chosen.
The version that does not go well starts with the technology. A pilot is commissioned, it
demonstrates something interesting, and then it meets the organisation — the data that turns out
to be incomplete, the process that has three undocumented exceptions, the team who were not
involved and have no reason to trust the output. The pilot succeeds and the programme stops.
The version that goes well starts with an outcome someone owns, tests honestly whether the
organisation can currently support it, and designs the route into production before the proof of
value begins. Sometimes that assessment concludes that the data work needs to happen first. That
is a useful answer, and a much cheaper one to receive early.
We work across the whole of that path: strategy and roadmap, readiness assessment, independent
platform selection, and delivery of AI capability into the systems where the work actually happens.