Enterprise software fails in predictable ways. It gets built to a requirements document that
described the process as management believed it worked, rather than as the people doing it
actually work. It gets integrated at the happy path and falls over on the exceptions. Or it gets
delivered and handed to a team who were never involved in building it and cannot maintain it.
We have spent eight years building software for Australian organisations, and the pattern that
avoids those outcomes is not complicated: get close to the operation, deliver in slices small
enough that a wrong assumption surfaces early, and treat the handover as part of the job.
That covers custom application development where packaged software does not fit, integration
between systems that were never designed to cooperate, incremental modernisation of platforms
that can no longer change at the pace required, and the cloud and deployment practice that keeps
all of it running afterwards.